Our Reviews
Katherine B|2024 Chevrolet Equinox
Confirmed Service Customer
8/12/2025
Work was done in a timely manner.
8/12/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
NORTH LITTLE ROCK, AR
Amber B|2025 Chevrolet Trax
Confirmed Sales Customer
8/22/2025
Brad did an amazing job! I feel so blessed to have met him after being treated poorly with other dealerships like Landers. I was in and out just under 2 hours. Thank you so much!! Crain Team, you lucked up with Brad.
BRAD BASS
8/22/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Charles H|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/5/2025
Good folks and good service.
8/5/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
CABOT, AR
Haley A|2024 Chevrolet Colorado
Confirmed Service Customer
9/10/2025
Great team
9/10/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
JACKSONVILLE, AR
Haley A|2024 Chevrolet Colorado
Confirmed Service Customer
9/16/2025
Great experience
9/16/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
JACKSONVILLE, AR
Kandra C|2020 Chevrolet Blazer
Confirmed Service Customer
9/16/2025
They treated us wonderful and I would recommend anyone to go there
9/16/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ALEXANDER, AR
William Y|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/19/2025
The Team at Crain Chevrolet Little Rock was God sent. We had been dealing with Everett Chevrolet in Benton who failed to listen to what we needed to do. The General Manager, nor Sales Manager once came and introduced themselves or spoke with us. They were merely shadows behind the sales consultant. I politely asked for the keys to my Jeep and went to my car. I began communications with Crain Chevrolet. I asked them to have a Sales Manager call me and that is exactly what happened. Devon called me and I explained that we were purchasing a Tahoe Premier that day and we had two quality trade ins. I told him where we wanted to be financially. He started working on it and communicated with me as he did. My husband walked up to the Sales Desk and asked them if they really wanted to lose our business to Crain. My husband brought their numbers to me and I explained that I really didn't want to do business with them at this point. We decided we would go to to lunch and talk through the situation. Devon kept communicating with me about our trades and the vehicle I wanted. We decided we were going to give Crain Chevrolet an opportunity and I told Devon we were on our way. He met us in the parking lot and had the vehicle pulled up front for us. He introduced us to Hunter Lundsford who he said was his best sales consultant. He explained he had to go into a meeting but that we would be taken care of. Then we met Christian Crain, the owner. He walked outside with us and asked what we liked about the vehicle and got to know us. We told him we were purchasing a new vehicle and downsizing from two because we were being called to ministry and we were getting our finances in place. He told us about his foundation and all the partnerships they were working with and we told him about Whispering Hope, the ministry we are being called to and will hopefully soon be joining. The team cleaned the vehicle with so much care and did everything to get to the number that we asked for. Christian himself structured our deal and came and was completely transparent in being off by $1,121.00. He asked if we could accept that number if he made a donation of $5000.00 to Whispering Hope from his foundation. We both stood up and said "Done!" They got our financing done and before Christian left he gave us his personal contact information and asked if we could send him the tax information for the donation. We asked if he would personally present the donation to the Executive Director of Whispering Hope on September 26. 2025 when they fly into Little Rock from Georgia to meet with us? He said he would be glad to. He copied us on the email where he has already made the request for a check to be issued. Scott and I left Crain Chevrolet that day with the vehicle we wanted, financing we asked for, and Blessed to have met the Team at Crain Chevrolet, I-30 Little Rock. We will carry this Blessing in loyalty to everyone we meet. We will spread the Blessings of going above and beyond for their customers to everyone. Everett Chevrolet in Benton should counsel their slogan their team and remind them of their goal of being "Customer Friendly". #CrainChevroletLittleRockLoyal
DAVIN WASHINGTON
9/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BENTON, AR
David A|2007 Chevrolet Silverado
Confirmed Service Customer
8/11/2025
Professional jop thanks
8/11/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MABELVALE, AR
Ronetta C|2016 GMC 1500 Sierra
Confirmed Service Customer
8/11/2025
The Service Employees Over the weekend were so nice and helpful they serviced my truck in a timely fashion I was really impressed with the weekend service I will be returning
8/11/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Paula D|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/16/2025
Aaron Jordan handled my repairs. He was most efficient and helpful. It was done in a short period of time.
8/18/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Jason K|2020 GMC Acadia
Confirmed Service Customer
8/20/2025
Vehicle was returned with several errors and some additional damage. Painters decided to paint over imperfections, instead of sanding or prepping the surface, which saved them time but will cost more money to repair.
8/21/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 255-5360 to discuss your concerns, as your satisfaction is of utmost importance to us.
BENTON, AR
Brenda G|2020 Buick Encore
Confirmed Service Customer
9/15/2025
The service was great. the personnel were friendly, courteous and professional. the service time was great and the price wasn't bad. The waiting area was clean and relaxing.
9/15/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Adela P|2026 Chevrolet Trailblazer
Confirmed Sales Customer
9/19/2025
Everything and everyone was so friendly and very helpful i did appreciate everything yall did for me the man that sold me the car he did a fabulous job very kind ty yall for all ur generous service ty
BRAD BASS
9/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Tony B|2015 Chevrolet Impala
Confirmed Service Customer
9/25/2025
Service was good
9/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
NORTH LITTLE ROCK, AR
Felix R|2018 Chevrolet Tahoe
Confirmed Service Customer
8/19/2025
My experience with Crain is always a good one! They listen to my needs and make sure whatever needs to be serviced is done accurately!
8/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Kimberly B|2023 Chevrolet Blazer
Confirmed Service Customer
8/21/2025
it was very nice
8/22/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Veronica S|2026 Chevrolet Equinox
Confirmed Sales Customer
8/21/2025
Ms Young did excellent!
JESSECA YOUNG
8/22/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Tammy J|2024 Chevrolet Colorado
Confirmed Service Customer
9/1/2025
100%
9/2/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
SHERWOOD, AR
Jasmine T|2025 Chevrolet Colorado
Confirmed Sales Customer
9/26/2025
Did great wasted no time everyone was nice and welcoming 10
DAVIN WASHINGTON
9/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
SHERIDAN, AR
Moses H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/1/2025
Service desk was excellent. But who ever change my oil left oilly hand prints all over my drivers door trim on the exterior I'm hoping that it washes off.
10/1/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
ALEXANDER, AR
Scott F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/7/2025
Fast service and friendly
10/7/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
GREENBRIER, AR
Ravynn F|2024 Chevrolet Equinox
Confirmed Service Customer
8/26/2025
I absolutely love my Chevy. It has been such a great vehicle for myself and my children. The service I receive when going to the dealership is always a 10/10. They are super friendly and always concerned. Every time I go for service, my salesperson wants to know am I still enjoying car and if I have any concerns that they may can take care of for me. They are so welcoming and I will forever be grateful to them for the help I have received. I plan to buy more vehicle from them. Keep up the good work
8/27/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Melissa D|2025 Chevrolet Colorado
Confirmed Sales Customer
8/26/2025
5 stars
DONALD BONE JR
8/27/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Terry G|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/9/2025
They guy’s take pride in there job and taking care of the customers.
DAVIN WASHINGTON
9/9/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
CONWAY, AR
Alan W|2024 Chevrolet Colorado
Confirmed Service Customer
9/9/2025
Crain did a great job with the 15000 mile maintenance and repairing my tire. I was out in a reasonable time. The staff was professional and customer friendly.
9/9/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MAUMELLE, AR
Sean R|2025 Chevrolet Trax
Confirmed Sales Customer
9/20/2025
They took really good care of me,Mr Bass sold me the perfect automobile and I recommend all my family and friends visit the dealership.
BRAD BASS
9/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Samuel J|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/23/2025
Zach did an amazing job. I came in right at 7 am for an appointment and he was there to greet me with a smile as soon as I pulled into the bay. He kept me informed throughout the whole process. He let me know the parts needed for the repair and the ETA on completing the repair. It is people like Zach who will keep me coming back for my service needs.
9/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Kevis W|2017 Chevrolet Impala
Confirmed Service Customer
10/7/2025
Great
10/7/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Tammy B|2026 Chevrolet Equinox
Confirmed Sales Customer
8/20/2025
I had a great experience at the dealership everyone was very friendly asking if we needed water or coffee. Anthony was great providing the service.
MICHAEL THOMAS
8/20/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
JACKSONVILLE, AR
Laura Z|2025 Chevrolet Trax
Confirmed Sales Customer
8/27/2025
From the Sales manager to the sales person, we had an excellent experience
JESSECA YOUNG
8/27/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
STUTTGART, AR
Gene S|2025 Chevrolet Corvette E-Ray
Confirmed Service Customer
9/3/2025
everything was done properly and ahead of schedule.
9/3/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Tracy C|2024 GMC Terrain
Confirmed Service Customer
9/25/2025
Came in to get oil changed. Super quick and very nice people!
9/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MABELVALE, AR
Cody E|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/25/2025
Great experience every time! In and out fast with no hassle when getting our vehicles serviced.
9/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Nicole K|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/17/2025
Terric McDaniel was a great salesman and was a joy to work with
TERRIC MCDANIELS
10/17/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BAUXITE, AR
Diana S|2025 Chevrolet Trax
Confirmed Service Customer
8/9/2025
Hunter was helpful. But I just not happy with one of the vehicles I bought it’s been in the shop twice with same issue
8/11/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
STAR CITY, AR
Vodica W|2025 Chevrolet Trax
Confirmed Sales Customer
8/13/2025
I explained everything to my sales person regarding my situation before going in…..once I made it to the dealership my sales person was magnificent…..I had the mindset that I wouldn’t be approved for something nice…..she kept telling me not to count myself out …..she was wonderful…..I would recommend & go back to her a thousand times
JESSECA YOUNG
8/13/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Maxima Cecilia S|2025 Chevrolet Trailblazer
Confirmed Service Customer
8/13/2025
Nice people
8/13/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BENTON, AR
Diana W|2024 Chevrolet Trailblazer
Confirmed Service Customer
9/25/2025
In and out
9/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Edgar N|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/27/2025
My experience with the dealership was excellent. Everything was handled in a timely and professional manner, and the process was smooth from start to finish. I truly appreciate the great service and attention to detail.
9/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MONTEVALLO, AL
Justin C|2026 Chevrolet Trax
Confirmed Sales Customer
10/8/2025
Good experience.
TOMMY POWELL
10/8/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
NORTH LITTLE ROCK, AR
Drew B|2021 GMC 1500 Sierra
Confirmed Service Customer
10/20/2025
Steven France, Heather and Zach are awesome.
10/20/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Ashley G|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/12/2025
The salesmen made the car buying experience easy
HUNTER LUNSFORD
8/13/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Janet B|2025 Chevrolet Equinox
Confirmed Service Customer
9/3/2025
I came in for an oil change and the service employees were great. I only waited 45 mins.
9/3/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Anthony A|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/3/2025
Not enough communication with the customer.
9/3/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
EL DORADO, AR
Sharon W|2026 Chevrolet Equinox
Confirmed Sales Customer
9/9/2025
The salesman was polite and courteous. He was knowledgeable his position and the service he offered.
ANTHONY EVERETT
9/10/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
EUDORA, AR
Tom O|2025 Chevrolet Equinox
Confirmed Service Customer
9/19/2025
The staff was very friendly and honest. Very easy visit and I was in and out pretty quickly.
9/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Steve M|2014 Chevrolet Tahoe
Confirmed Service Customer
10/7/2025
We are working through the needed maintenance on my 2014 Tahoe, balancing time & $.
10/7/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Veronica S|2026 Chevrolet Equinox
Confirmed Service Customer
11/12/2025
Excellent
11/17/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Floyd S|2013 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/13/2025
My vehicle was quickly taken into the work area. The techs were friendly and welcoming Even though my extended warranty had expired I was given a discount when the job was completed.
11/17/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BRYANT, AR
Adrian C|2017 Chevrolet Equinox
Confirmed Service Customer
9/23/2025
What I've learned is that it's pointless to have an appointment
9/29/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
LITTLE ROCK, AR
Haley A|2024 Chevrolet Equinox
Confirmed Service Customer
10/13/2025
Great experience as always! Thank you, Heather!
10/13/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
JACKSONVILLE, AR
Alvin S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/29/2025
My experience was exceptional, I was kepted informed and they answered all my questions. Thank you to any awesome service department for getting my truck back up and running.
10/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Lawrence B|2023 Chevrolet Malibu
Confirmed Service Customer
10/29/2025
Very good experience
10/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Linda W|2025 Chevrolet Trailblazer
Confirmed Service Customer
10/29/2025
The concierge was wonderful. She helped me use my rewards points and her customer service was excellent. Her name was Haley. SHE earned my business. I will be back.
10/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Edward A|2025 Chevrolet Silverado 1500
Confirmed Service Customer
11/25/2025
Friendly service, very clean
11/25/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MALVERN, AR
Randy W|2026 Chevrolet Equinox
Confirmed Sales Customer
11/27/2025
Courteous and very informative regarding the sales process
BRAD BASS
11/28/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MALVERN, AR
Tanja G|2011 Chevrolet Camaro
Confirmed Service Customer
11/27/2025
They claim to have fixed my car but it’s not and I addressed it but still nothing. It’s an insurance claim that is very well paid for and definitely not by the dealership so why not fix it when it’s paid to do so. I lost control of my car cuz the same struts allegedly nothing wrong with has my car sliding when hitting little bumps. My whole backend is shifting while the front passenger making popping sounds. So at this point I’m definitely taking it to Bale Chevrolet where I know will get the job done.
11/28/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
NORTH LITTLE ROCK, AR
Jimmie W|2024 Chevrolet Trailblazer
Confirmed Service Customer
10/8/2025
It was fast efficient and timely! Great customer service!
10/8/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
NORTH LITTLE ROCK, AR
Tarik B|2020 Chevrolet Corvette
Confirmed Service Customer
10/15/2025
Heather Allen is amazing, her help and service was impeccable. She followed up with me and answered all my questions on my corvette
10/16/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Qujuanna C|2026 Chevrolet Trailblazer
Confirmed Sales Customer
11/4/2025
Everyone at the dealership was very nice and very helpful
JESSECA YOUNG
11/5/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Mary D|2026 Chevrolet Trax
Confirmed Sales Customer
11/6/2025
It was the most enjoyable experience, normally when you hit the car lot every body and their brother is trying to pull you into 1000 ways. Hunter was the best, he was like my friend whom I had not seen in a while. Great experience. I love my car
HUNTER LUNSFORD
11/7/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
WILMAR, AR
Marcus D|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/11/2025
Great customer service...the speed of the service was excellent as well....
11/17/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
SHERWOOD, AR
Mary K|2025 Chevrolet Trax
Confirmed Service Customer
11/21/2025
They were able to get me in earlier and were super nice
11/21/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
STUTTGART, AR
Velton K|2015 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
Good experience longer than normal time. Waiting time
11/28/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ALEXANDER, AR
Bernita L|2015 GMC 1500 Sierra
Confirmed Service Customer
12/2/2025
Great customer service
12/3/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
CONWAY, AR
Michele T|2026 Chevrolet Equinox
Confirmed Service Customer
9/14/2025
VERY COURTEOUS AND HELPFUL! GOT ME RIGHT IN AND TOOK CARE OF EVERYTHING NEEDED
9/15/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BENTON, AR
Jt M|2022 GMC 2500HD Sierra
Confirmed Service Customer
10/14/2025
Heather is super helpful.
10/14/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Melissa D|2025 Chevrolet Colorado
Confirmed Service Customer
10/14/2025
Great
10/14/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
William S|2024 GMC Sierra 1500
Confirmed Service Customer
10/20/2025
Great experience
10/20/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
NORTH LITTLE ROCK, AR
Marcus C|2026 Chevrolet Corvette Stingray
Confirmed Sales Customer
11/6/2025
My overall experience was amazing! Thank you Devin O. (GM) & Davin Washington (Salesperson) for taking very good care of me during my visit.
DAVIN WASHINGTON
11/7/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Kimberly B|2023 Chevrolet Blazer
Confirmed Service Customer
11/15/2025
It was very nice and easy
11/17/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Tiffany G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/26/2025
Zach and the service team were excellent. They serviced my truck in no time. Everyone was friendly and courteous.
11/26/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Joshua L|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/4/2025
Very quick and great service. Walked in with no appt and was still back in my truck within a hour
12/4/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
VILONIA, AR
Brenda G|2020 Buick Encore
Confirmed Service Customer
12/6/2025
All things were great. The service was great. customer service was highly appreciated. Personnel were courteous, respectable and a good representation of the service department. Although the unexpected occurred during service, thus increasing the cost. I am glad it happened there because was certain that the job would be done right.. Thanks
12/8/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Zachary P|2014 Chevrolet Cruze
Confirmed Service Customer
10/8/2025
Zach Nelson did a great job helping me with my claim and getting all the damage on my vehicle fixed and covered by warranty/claim agency. I will use this office in the future for all my Chevy service needs!
10/8/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Kenneth H|2026 Chevrolet Traverse
Confirmed Sales Customer
10/31/2025
Terric was the most perfect salesman I've ever experienced
TERRIC MCDANIELS
10/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Joseph B|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
11/12/2025
Great service!
11/17/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Chippale S|2024 Chevrolet Trailblazer
Confirmed Service Customer
12/5/2025
Heather was very helpful, polite, and stayed in communication with me with each update on my vehicle.
12/6/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
METAIRIE, LA
John R|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/18/2025
Friendly,fast,and affordable. Thank you!
BAUXITE, AR
Vanessa R|2026 Chevrolet Trailblazer
Confirmed Sales Customer
12/26/2025
I liked the all the people there, they were all just great. I enjoyed not having to be there all day. I will recommend Crain Chevrolet too all my friends.
MIGUEL GRAHAM
12/27/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Kendrick C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/5/2026
Thank you
1/5/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MABELVALE, AR
Ronnie S|2024 Chevrolet Traverse
Confirmed Service Customer
1/9/2026
Communication from the service department was very timely and thorough. Also,the diagnosis and repair was done in a very timely manner. We feel we received excellent service.
1/12/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MAUMELLE, AR
Janet B|2025 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
Everything was great and Brooke was very helpful.
12/8/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Veronica T|2026 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
Knowledgeable about everything
12/8/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MALVERN, AR
Timothy Dewayne H|2025 Chevrolet Equinox
Confirmed Service Customer
12/17/2025
It was good had to go back cause I had my tires rotated and the front psi light came on before I got home ! Took back and it only took them a few minutes to fix that problem !
12/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
HENSLEY, AR
Katherine B|2025 Chevrolet Trax
Confirmed Service Customer
1/7/2026
Always great service I get when I bring my Trax to the dealership and the great customer service team.
1/8/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BRYANT, AR
Denver J|2019 Chevrolet Colorado
Confirmed Service Customer
1/15/2026
N/a
1/15/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BRYANT, AR
Tommy H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/16/2026
Forgot my cover for mirror on passenger side
1/19/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Keiyana K|2025 Chevrolet Trax
Confirmed Service Customer
1/17/2026
Hailey in service was very nice. I have always had nice and genuine interactions with her and Ms Heather.
1/19/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
DALLAS, TX
Cadence H|2014 Chevrolet Corvette
Confirmed Service Customer
1/21/2026
Quick, easy, and good communication
1/21/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BENTON, AR
Omar M|2021 GMC 2500HD Sierra
Confirmed Service Customer
1/24/2026
It was very good and professional! We're very happy with the service and personal!! Thank you so much!
1/28/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
SHERIDAN, AR
Beatrice D|2024 Buick Enclave
Confirmed Service Customer
11/13/2025
Hanna was truly helpful in advising me.
11/17/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
PINE BLUFF, AR
Tamara K|2015 Chevrolet Impala
Confirmed Service Customer
12/11/2025
I came in with car giving the Stabilitrack error and shifting light not working. I waited over 3 hrs only to be told I needed a new transmission. No other diagnostic alternatives were even discussed even though there could be other issues that would give that error. I asked if error could be cleared and was informed that it was but would probably come back on which I was fine with. However, when I started vehicle the error was still there. Not very happy with my experience this time with Crain Chevrolet.
12/11/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
LITTLE ROCK, AR
Clifton D|2014 Chevrolet Camaro
Confirmed Service Customer
12/11/2025
Poor
12/11/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
LITTLE ROCK, AR
Denise L|2023 Chevrolet Trailblazer
Confirmed Service Customer
12/31/2025
Geeat
1/1/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MABELVALE, AR
Tim W|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/31/2025
Hunter was very knowledgeable and very polite a great salesman not pushy and helped find what we needed thank you
HUNTER LUNSFORD
1/2/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
INDIANAPOLIS, IN
Tara T|2025 Chevrolet Trax
Confirmed Service Customer
1/1/2026
Went in to get my first oil change since having the vehicle. Everybody was very nice…with smiling faces. Very appreciative to the Crain family!
1/1/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Horace H|2023 Chevrolet Colorado
Confirmed Service Customer
1/28/2026
Good
1/29/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
John J|2025 GMC Sierra 1500
Confirmed Service Customer
10/13/2025
Great experience
10/13/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ROE, AR
Michele T|2026 Chevrolet Equinox
Confirmed Service Customer
12/9/2025
GREAT GREAT GREAT
12/10/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
BENTON, AR
Robert C|2026 Chevrolet Colorado
Confirmed Sales Customer
12/10/2025
Salesperson was friendly and responsive. Finance manager was friendly and efficient.
JESSECA YOUNG
12/12/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
EDMOND, OK
Colton H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
I paid for an oil change and tire rotation but the tires didn’t get rotated.
12/22/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
BENTO, AR
Chandy D|2013 Chevrolet Camaro
Confirmed Service Customer
1/5/2026
Ronnie was great throughout the entire experience, from my initial phone call to vehicle pickup. He was professional, courteous, and friendly the whole time. I’ve always dreaded taking my car to the dealership, but this experience completely removed that anxiety. I was completely satisfied with the service I received.
1/6/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Jacquelyn W|2025 Chevrolet Equinox
Confirmed Service Customer
1/23/2026
Service was excellent
1/23/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Brandon M|2012 Chevrolet Tahoe
Confirmed Service Customer
2/7/2026
I wasn’t there very long. My service tech explained everything to me and provided me with my options quickly. He contacted the shuttle so I could make it to work and he let me know when my car was ready for pickup.
LITTLE ROCK, AR
Rosheka W|2026 Chevrolet Equinox
Confirmed Service Customer
2/7/2026
I didn't have to wait long they were quick
LITTLE ROCK, AR
Gwendolyn G|2025 Chevrolet Trailblazer
Confirmed Service Customer
2/8/2026
The service was great!!! Everyone I spoke with was very friendly!!! Thanks for what you all do!!!
LITTLE ROCK, AR
Stacy K|2016 Chevrolet Colorado
Confirmed Service Customer
12/8/2025
No comment
12/9/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Scott F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/19/2025
They were very friendly and got me in and out quickly. Great service!
12/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
GREENBRIER, AR
Linda L|2019 Chevrolet Blazer
Confirmed Service Customer
1/2/2026
They always take care of whatever needs to be done.
1/2/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Cody C|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
1/9/2026
For the second service ive done through crain chevrolet, I stand behind my first review. EXCELLENT SERVICE. Great communication. Highly recomment
1/9/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Ontania J|2026 Chevrolet Trax
Confirmed Sales Customer
1/13/2026
Charles was a great salesman made everything easy and smooth for me!
CHARLES MEYERS
1/14/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
NORTH LITTLE ROCK, AR
Clint H|2025 Chevrolet Colorado
Confirmed Service Customer
1/30/2026
In & out really quick
BENTON, AR
Nathan H|2021 GMC 1500 Sierra
Confirmed Service Customer
1/30/2026
Great communication. Wonderful customer service! Will continue coming back
LONOKE, AR
Jeffrey C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/30/2026
Jessica and Adrian were top notch! Very pleased!!
POCOLA, OK
Elvis K|2026 Chevrolet Equinox
Confirmed Sales Customer
2/17/2026
Very nice worked until we got a car
PERRY, AR
Kimberly B|2023 Chevrolet Blazer
Confirmed Service Customer
2/17/2026
IT was a great experience I love coming there it feels like home
LITTLE ROCK, AR
Cadence H|2014 Chevrolet Corvette
Confirmed Service Customer
2/25/2026
Good service and communication
BENTON, AR
Mary R|2026 Chevrolet Trailblazer
Confirmed Sales Customer
10/28/2025
I started the process in the morning while I was work, and when my mother and I arrived there just after 18:00, everything was ready to sign. It was the fastest most efficient process we have had in buying a new vehicle. The salesman and the financial advisor were both kind, caring, and very helpful.
HUNTER LUNSFORD
10/29/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
STEPHENS, AR
Ronnie B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
12/26/2025
Professional and great customer service
12/26/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Haley H|2024 Chevrolet Colorado
Confirmed Service Customer
1/12/2026
Always a fantastic experience!
1/12/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
JACKSONVILLE, AR
Tom O|2025 Chevrolet Equinox
Confirmed Service Customer
1/16/2026
Awesome and friendly staff. Service didn’t take long and I loved getting the video of my inspection for transparency.
1/19/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
James B|2018 Chevrolet Tahoe
Confirmed Service Customer
1/16/2026
I didn’t receive the proper mileage to return for service and they didn’t reset oil percentage and receipt didn’t have the correct information on my service
1/19/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
NORTH LITTLE ROCK, AR
Aliya S|2023 Chevrolet Malibu
Confirmed Service Customer
1/21/2026
Melvin was above and beyond ! Even walk me to my car! Very professional
1/21/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Sharon B|2019 Chevrolet Impala
Confirmed Service Customer
2/18/2026
After I had the EVAP system repaired my air isn’t working. I’ve never had a problem with my air conditioner.
ALEXANDER, AR
Barbara A|2013 Chevrolet Equinox
Confirmed Service Customer
2/24/2026
On February 6, 2026, I brought my vehicle in for a diagnostic test. After the diagnostic, I declined the recommended repair service. Despite declining the service, my vehicle was taken apart under the hood and not properly reassembled. As a result, I had to pay $400 out of pocket to another mechanic to have my vehicle put back together. I was informed that Supervisor Steven would issue a refund for the diagnostic fee due to this situation. As of February 24, 2026, I have not received the refund. Each time I call to follow up, I am either told that Steven already spoke with me (which is not true) or that he is not in the office. I have made multiple attempts to resolve this matter directly with the business, but no resolution has been provided.
LITTLE ROCK, AR
Cliffonda T|2023 Buick Envision
Confirmed Service Customer
12/19/2025
Terrible experience to the point that im becoming not satisfied with my vevehicle. I traded off my 2013 Nissan Altima paid for to get my Buick Envision on November 24,2025. Still havent recieved my signed contract documents in the mail and I got a alert from OnStar stating a situation with my battery 1 week after having it. Took my truck to have it looked at and Zack in services told me not to worry about the alerts from OneStar the battery maybe mild functioning because of the weather change. Long as it's nothing on my dash; meaning the battery symbol, then I shouldn't worry about it. Without having my battery even looked at. Come 12-16-2025 i took my truck for Anthony to help me program my myBuick app and I mentioned to him that i had got that alert again about my battery. He told me before I left he was gonna get them to put it on the machine to check it and he did just that. Come to find out my battery was bad and needed to be replaced. They tired to come at me with i had to pay for it but I ran that by Zack and my sales person Joshua and some how it got taken care of. But thats not it, when receiving my invoice receipt the next day about the services, yes I reads every line to the last word on stuff thats important. I see there was filters that needed to be replaced that they wrote in comments that I was aware of but I declined. Meaning they mentioned it to me when they didnt and I declined the services. So I called to speak with someone in services yesterday, she hung up on me, called my sales person Joshua and he was suppose to have got back with me yesterday after stating he was gonna go talk with his manager about getting a time and day scheduled for me to come in for service. Still I haven't and didnt receive no call back. So at this moment I want to speak with corporate or someone in the higher position cause this is not fair. I moved off on my faith to get this vehicle trading in my vehicle that was paid for. Yes my vehicle had problems but if I was gonna get played like this I could of kept my car. Seems like they knew this vehicle had these problems and they think im gonna wait til the warranty expire to get the repairs done so I have to pay for it. So can someone please reach out to me. Otherwise im about to console qorh a lawyer about this matter
12/19/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
PINE BLUFF, AR
Gwendolyn M|2020 Chevrolet Blazer
Confirmed Service Customer
2/25/2026
Although I wasn't present during what my husband considered a not so pleasant experience. He was not pleased with the way he was greeted, he brought my vehicle in for a service and was told he couldn't stay on the premises and wait for it to be completed. It was woman that told him when I scheduled the service I said I will not be staying, however that question was never asked to me so I'm not quite sure where she got that idea. He was asked he if needed a ride, he stated he will have someone come get him, so he waited outside. This is not the way I expected things to go considering I've been here before. His experience is my experience at this point and I will not be coming back.
LITTLE ROCK, AR
Gwendolyn M|2020 Chevrolet Blazer
Confirmed Service Customer
10/20/2025
Beyond satisfied, top tier service.
10/20/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LITTLE ROCK, AR
Donna T|2025 Chevrolet Trax
Confirmed Service Customer
12/22/2025
Not an extreme long wait...very nice, friendly employees and nice wating room.
12/22/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
FORREST CITY, AR
Randy T|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
1/26/2026
very easy to work with
MICHAEL CAGE
1/28/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
LIZELLA, GA
Tracy C|2024 GMC Terrain
Confirmed Service Customer
2/2/2026
Zach and heather were great! Very nice and professional. Heather even stayed late for me to pickup my vehicle!
MABELVALE, AR
Kayla S|2019 GMC Yukon
Confirmed Service Customer
2/4/2026
I just purchased a vehicle not even a month ago. I called with concern of the air jack suspension system because the compressor comes on every 5 minutes so loud it’s embarrassing. I dropped my car off the service people had it not even 24 hours and said they had someone drive it and saw/heard no issue. I’m not sure how considering it’s basically always on. I feel like I was dismissed due to the weather coming in.
LITTLE ROCK, AR
Erica W|2025 Chevrolet Blazer EV
Confirmed Service Customer
2/9/2026
Excellent customer service. Heather was awesome
BENTON, AR
Ravynn F|2024 Chevrolet Equinox
Confirmed Service Customer
2/13/2026
I have a great experience everytime I go
LITTLE ROCK, AR
Auluvance H|2021 GMC 1500 Sierra
Confirmed Service Customer
2/18/2026
I enjoyed the customer service
LITTLE ROCK, AR
Abigail W|2022 Chevrolet Equinox
Confirmed Service Customer
3/2/2026
I guess while changing the oil they informed me of the engine filter being dirty which reminded me of the last time I was there they told me I would need to replace my cabin filter but they said I should do the engine first
3/3/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Alan H|2024 Chevrolet Tahoe
Confirmed Service Customer
3/9/2026
Employees courteous and completed service in a timely manner.
3/13/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
MABELVALE, AR
Jason F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
2/10/2026
My service was great. I was helped as soon as I walked in and I was not rushed when my service writer was helping me. I look forward to my next service.
LITTLE ROCK, AR
Brenda G|2020 Buick Encore
Confirmed Service Customer
2/10/2026
The work was done professionally. The time in completing the job was reasonable, considering the work load. I will return to have additional work done in the near future.
LITTLE ROCK, AR
Donna C|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
3/10/2026
I think Tommy is a great salesman
HAMPTON, AR
Elbert M|2020 Chevrolet Equinox
Confirmed Service Customer
3/12/2026
Wonderful!!! Heather is always so good
3/13/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Fermin R|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/12/2026
Diagnosed my vehicle and completed repairs quickly.
3/13/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
MALVERN, AR
Eric L|2018 Chevrolet Malibu
Confirmed Service Customer
3/19/2026
Great service!
3/19/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Henyatcha B|2023 Chevrolet Traverse
Confirmed Service Customer
3/19/2026
Customer Service is wonderful!
3/19/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Albert G|2026 Chevrolet Equinox
Confirmed Service Customer
3/19/2026
They get you in and out quickly
3/19/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
WEST HELENA, AR
Matt M|2019 GMC 1500 Sierra
Confirmed Service Customer
3/23/2026
You know, service was amazing! The service advisor did a fantastic job! I was stranded on an island in early life and all I had was a washed up soccer ball and a prepay phone I found! I couldn’t get a signal even at the highest peak on the island. After months and years of fighting off cobras, terrible diarrhea, and battling Komodo dragons, the prepay phone rang all of the sudden while I was cooking a dolphin for dinner!!! It’s was the service department! I said “thank you but I no longer have that vehicle and hung the phone up!” Very thoughtful of them but I was stranded on an island. I spent 3 more years stranded. Soon as I returned state side… I knew who was gonna do all my vehicle service!!!! Go to Crain Chevy! Best service and very friendly!
3/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
MABLEVALE, AR
Bre P|2024 Chevrolet Malibu
Confirmed Service Customer
2/16/2026
Everyone did amazing servicing my car
SHANNON HILLS, AR
Libby A|2022 Chevrolet Malibu
Confirmed Service Customer
3/11/2026
Worked me in on a busy Saturday & was very fast, friendly & informative.
3/13/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
HOT SPRINGS, AR
Nicolas G|2025 Chevrolet Trax
Confirmed Service Customer
3/24/2026
Staff is super friendly.
3/25/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Tewanda K|2025 Chevrolet Trailblazer
Confirmed Service Customer
4/4/2026
everything perfect the service ana customer concern
LITTLE ROCK, AR
JAMES C|2026 Chevrolet Corvette ZR1
Confirmed Sales Customer
4/16/2026
Don Bone was great. Excellent customer service and took the time to explain everything. I traveled 300 miles to purchase from Mr. Bone and I will do it again the next time I am in the market for a new vehicle.
DONALD D
4/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
BIXBY, OK
Clint P|2021 Chevrolet Suburban
Confirmed Service Customer
4/19/2026
This was the worst experience I have ever had working with a service department. The issue was identified at the local Crain Dealer (Conway), but due to the repair being covered under warranty, we had to schedule the service to be completed at the dealership in Little Rock. The parts were not ordered and the shipment and repair were subsequently delayed. I had to reschedule the appointment 6 times due to this delay, and without any proactive communication from the service advisor. I was advised to reach out to the salesman that I purchased the vehicle from for additional support, however, they did not return my text messages nor phone calls (Don Bone). Truly felt that once the sale was complete, the customer service was an afterthought. If this would not have been warranty work that had to be done at the Little Rock dealership, I would absolutely not return to this location. Worst service experience that I have ever had.
ZACHARY NELSON
4/20/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
CONWAY, AR
Joseph B|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
4/22/2026
Great service/repair on schedule. Thanks!
ZACHARY NELSON
4/23/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Robert B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
4/22/2026
Everyone was super helpful and got me in and out in a timely basis.
ZACHARY NELSON
4/23/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
LITTLE ROCK, AR
Elbert E|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
3/4/2026
Have oil consumption issue. Told the rings were bad. Was told I needed a new engine. I ask about the “Crain 100,000 mile warranty and could not get an answer. Told to drive another 1000 miles and come back. Still no answer. Is the warranty good or just a marketing tool ?
3/5/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
NORTH LITTLE ROCK, AR
Bishop T|2025 Chevrolet Trax
Confirmed Service Customer
3/9/2026
Very satisfied
3/13/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
LITTLE ROCK, AR
Bernita L|2015 GMC 1500 Sierra
Confirmed Service Customer
3/12/2026
The team is always fast and efficient.
3/13/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
CONWAY, AR
Eddie B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/12/2026
Great staff good customer service!!
3/13/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
NORTH LITTLE ROCK, AR
Teresa L|2024 Chevrolet Trailblazer
Confirmed Service Customer
4/6/2026
Good customer service. Decent waiting time
HEATHER ALLEN
4/6/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
ALEXANDER, AR
CAITLIN H|2026 Chevrolet Traverse
Confirmed Sales Customer
4/14/2026
The whole process was super easy!
HUNTER H
4/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
FORDYCE, AR
DUSTIN H|2026 Chevrolet Equinox
Confirmed Sales Customer
4/21/2026
Lonny was a great help
LONNY L
4/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
MALVERN, AR
Stephanie M|2024 Chevrolet Traverse
Confirmed Service Customer
4/21/2026
Customer service was awesome. The staff was very helpful They also acknowledged me as I pulled into the service center. Making me feel like i was a priority. Very professional. I enjoyed my visit. Thank you all.
ZACHARY NELSON
4/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Jonathan M|2023 GMC Sierra 1500
Confirmed Service Customer
4/27/2026
Prompt and courteous.
ZACHARY NELSON
4/27/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Keiyana K|2025 Chevrolet Trax
Confirmed Service Customer
1/31/2026
Ms Heather was really great with communication and the service was
DALLAS, TX
Brenda G|2020 Buick Encore
Confirmed Service Customer
2/23/2026
All expectations were met. No problems encountered. Service personnel were extremely friendly and eager to provide good service.
LITTLE ROCK, AR
Emile H|2026 Chevrolet Equinox
Confirmed Sales Customer
3/9/2026
In the last twenty years, ive been a loyal customer of another dealership because I believed they were treating me right. (7-8 vehicles). I met Charles Meyers and purchased a used lincoln from him and LOVED both the vehicle AND the service I received. I made the mistake of returning to my old dealership for my next one. (Never again.) When I needed another one, I went back to Charles. Him and Jordan once again gave me a GREAT experience. They definitely earned my return business from now on. I really appreciate the effort and attention they gave me, and as long as they are there and mgmnt continues to be fair to me, ill certainly be another one of your loyal customers. Thank you VERY much!!
NORTH LITTLE ROCK, AR
Jordan A|2009 GMC Yukon
Confirmed Service Customer
3/17/2026
Excellent
3/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
BENTON, AR
Lee O|2023 GMC Sierra 1500
Confirmed Service Customer
4/5/2026
Was okay but oil change is very expensive.
HEATHER ALLEN
4/6/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ALEXANDER, AR
Rosheka W|2026 Chevrolet Equinox
Confirmed Service Customer
4/17/2026
I scheduled my appointment at 7am they didn't start working on my car until 5 minutes to 8am
ZACHARY NELSON
4/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Larhonda C|2026 Chevrolet Traverse
Confirmed Service Customer
4/20/2026
I was pleased with the politeness and professionalism of Melvin and the timeliness of my oil change.
MELVIN LAWRENCE
4/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Gregory L|2023 Chevrolet Blazer
Confirmed Service Customer
4/23/2026
The technician was very polite and knows his job very well and we very helpful a well.
MELVIN LAWRENCE
4/23/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
NORTH LITTLE ROCK, AR
Brett M|2023 GMC Sierra 1500
Confirmed Service Customer
4/29/2026
Very professional. The shop was extremely clean with great customer service.
MELVIN LAWRENCE
4/29/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
WHITE HALL, AR
Michael H|2023 GMC Sierra 1500
Confirmed Service Customer
4/30/2026
Melvin has been great to deal with
PINE BLUFF, AR
ALFRED H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/30/2026
WONDERFUL!!!!!
ALEXANDER, AR
Cadence H|2026 Chevrolet Silverado 1500
Confirmed Service Customer
5/22/2026
Quick and easy service with Zach
ZACHARY NELSON
5/23/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LONOKE, AR
RICHARD W|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/22/2026
My first time being at this location, we had to find someone to help, but after we found help.. it was easy pezy!!
HUNTER H
5/23/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
HOT SPRINGS NATIONAL, AR
Sara G|2022 Chevrolet Suburban
Confirmed Service Customer
5/25/2026
I was interrogated beyond belief just to speak to a representative in the service department. Onnlce I was connected to a representative, I was told they were “busy” doing other things, as if my call or service were of non importance. I paid over $500 with no solid solution except unplug the sensor reporting the problem. Most likely my lady time using Crain bc my money & concerns are clearly not good.
MELVIN LAWRENCE
5/26/2026
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve.
COPPERAS COVE, TX
Laura L|2026 Buick Envista
Confirmed Service Customer
5/25/2026
Heather had great communication and got us in and out quicker than expected. I would highly recommend her for any of your service needs!
HEATHER ALLEN
5/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
BENTON, AR
Calvin L|2024 GMC Yukon XL 1500
Confirmed Service Customer
5/25/2026
Services was great and the Young Man that assisted me was great
ZACHARY NELSON
5/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
SCOTT, AR
Amber L|2023 Chevrolet Colorado
Confirmed Service Customer
5/29/2026
Communication was not what I think it should have been along with a couple other issues of waiting so long to get us a loaner vehicle
MELVIN LAWRENCE
5/29/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
WHITE HALL, AR
Tiffany G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/1/2026
Melvin explained exactly what was going on with my truck.
MELVIN LAWRENCE
6/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Steven N|2025 Chevrolet Equinox
Confirmed Service Customer
3/28/2026
Took my vehicle in because the CarPlay was not acting correctly. Replaced a part and it still does not work. When someone calls me they can not hear me so I still can not use the handsfree application.
SHERIDAN, AR
Abigail W|2022 Chevrolet Equinox
Confirmed Service Customer
3/31/2026
They did a great job. Unfortunately I had left some ceramic dishes in my trunk that I recently bought, went home to take them out but by the time I came back a few other people was ahead of me. I don't know if my windshield wiper blade held on to water but I noticed later on in the day that I had a streak down my rear view window.
LITTLE ROCK, AR
Sam B|2022 Chevrolet Tahoe
Confirmed Service Customer
3/31/2026
Very detailed explanation about your questions and concern's. Interactions and experiences I was pleased with the results.
3/31/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
JACKSONVILLE, AR
Willie F|2022 Chevrolet Tahoe
Confirmed Service Customer
4/15/2026
It went well
ZACHARY NELSON
4/16/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Mary K|2025 Chevrolet Trax
Confirmed Service Customer
4/22/2026
Not 5 minutes after leaving the dealership I got a notification that my windshield wiper fluid was almost empty. Not a huge deal but was disappointed considering almost everywhere I’ve got an oil change they always check and top off the
ZACHARY NELSON
4/22/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
STUTTGART, AR
Timothy B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
4/22/2026
Had great service time ty
MELVIN LAWRENCE
4/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
MALVERN, AR
JOANNE P|2026 Chevrolet Equinox
Confirmed Sales Customer
5/22/2026
Love the experience Dom was an amazing sale representative
JESSECA J
5/23/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
CHANCETON B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/25/2026
Melvin and Hunter were professional and informative during the process.
CHARLES C
5/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
NORTH LITTLE ROCK, AR
Kelly L|2025 Chevrolet Trax
Confirmed Service Customer
6/8/2026
Very quick service ✔️ always great customer service
HEATHER ALLEN
6/8/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LEOLA, AR
Scott F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
2/27/2026
Very professional. Fast service. Friendly
GREENBRIER, AR
Marlin Y|2024 GMC Yukon XL 1500
Confirmed Service Customer
3/25/2026
Great experience
3/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
ALEXANDER, AR
Gina G|2026 Chevrolet Equinox
Confirmed Sales Customer
3/25/2026
Great deal.
AMITY, AR
Reginald G|2022 Chevrolet Malibu
Confirmed Service Customer
4/7/2026
It was fast professional service. I had a 1pm appt and came in hours early and they still got me in and out!!! Thankyou
MELVIN LAWRENCE
4/7/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Gwendolyn M|2025 Chevrolet Trax
Confirmed Service Customer
4/10/2026
The service rep was knowledgable and kind. He explained all options to me. I really didn’t expect the video review of my car. That was a nice touch. Very impressive.
MELVIN LAWRENCE
4/16/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
SHERWOOD, AR
GARY P|2026 Chevrolet Trailblazer
Confirmed Sales Customer
4/20/2026
They were easy to work with, and even add in ext warranty that was great, over and beyond what we expected , very great service
TERRIC T
4/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
MCGEHEE, AR
Lee H|2015 GMC Acadia
Confirmed Service Customer
5/21/2026
Working with Zach Nelson is always a pleasure. He’s very friendly, knowledgeable, and not pushy. We will keep coming back to Zach with any future services needs. Did work on two of trucks. Great experience!
ZACHARY NELSON
5/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
SHERWOOD, AR
Judy A|2026 Chevrolet Colorado
Confirmed Service Customer
5/30/2026
We were promptly greeted as soon as we pulled in. Service was done in a timely manner
MELVIN LAWRENCE
5/30/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
GURDON, AR
Lamar B|2024 Chevrolet Blazer EV
Confirmed Service Customer
6/14/2026
Absolutely great!!
ZACHARY NELSON
6/15/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
CONWAY, AR
HEATHER M|2026 Chevrolet Trax
Confirmed Sales Customer
6/18/2026
The sales team was very helpful in explaining everything to my husband and I.
BRANDON B
6/18/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
HUMNOKE, AR
Kandra C|2020 Chevrolet Blazer
Confirmed Service Customer
3/23/2026
Everything went great
3/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
ALEXANDER, AR
Melvin C|2024 GMC Sierra 1500
Confirmed Service Customer
4/1/2026
Professional service
4/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Jarvis G|2026 Chevrolet Equinox
Confirmed Sales Customer
4/2/2026
The service was good and I'm satisfied with my new SUV.
PINE BLUFF, AR
Joshua L|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/6/2026
They communicated with me and let me know what was going on daily. Heather did great.
HEATHER ALLEN
4/7/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
GREENBRIER, AR
Lisa H|2021 GMC Yukon
Confirmed Service Customer
4/8/2026
Way easier than before, excellent service
HEATHER ALLEN
4/8/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
SEARCY, AR
Anita H|2019 GMC Acadia
Confirmed Service Customer
4/8/2026
Friendly & courteous staff. Melvin arranged a shuttle to take me somewhere when I got more service than was scheduled and it was going to take longer than I planned to be there.
MELVIN LAWRENCE
4/8/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
MABELVALE, AR
Shelia G|2025 Chevrolet Trax
Confirmed Service Customer
4/15/2026
I do usually stay about an hour but everyone is so pleasant. Even on the busiest days
ZACHARY NELSON
4/16/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
MALVERN, AR
BETINA I|2026 Chevrolet Equinox
Confirmed Sales Customer
5/29/2026
It wasn't a long process like I thought
CHARMARR C
5/30/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
PINE BLUFF, AR
Chanda D|2013 Chevrolet Camaro
Confirmed Service Customer
6/17/2026
The reception staff was pleasant and helpful, and I was transferred to Zach. Zach was professional, courteous, and made feel supported throughout the entire process. He was excellent from beginning to end. This is my second experience with Crain. Previously, my faith in dealerships was at an all-time low, but thanks to the service I received, it’s being restored.
ZACHARY NELSON
6/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Diana S|2025 Chevrolet Trax
Confirmed Service Customer
6/29/2026
Buy back process for the 2025 trax was a learning experience for both parties. All went well
STEVEN FRANCE
6/30/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
STAR CITY, AR
Delma M|2026 Chevrolet Trax
Confirmed Sales Customer
1/14/2026
It’s the best customer service I’ve ever experienced there!!!
JESSECA YOUNG
1/16/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ROLAND, AR
Mary K|2025 Chevrolet Trax
Confirmed Service Customer
1/14/2026
It was good
1/15/2026
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
STUTTGART, AR
James-Reed H|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
2/22/2026
Great
MALVERN, AR
Tammy M|2026 Chevrolet Traverse
Confirmed Sales Customer
2/23/2026
I had a great experience, the finance manager did a great job on helping me with the deal and paperwork
ELAINE, AR
Consuelo F|2026 Chevrolet Equinox
Confirmed Sales Customer
3/8/2026
Jessica and Terry were very helpful
NORTH LITTLE ROCK, AR
Alisha H|2021 Chevrolet Traverse
Confirmed Service Customer
3/31/2026
They did a good job. It was an easy experience.
3/31/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
WEST HELENA, AR
Adrienne J|2024 Buick Envista
Confirmed Service Customer
3/31/2026
Awesome experience. Advisors knowledgeable and got me a shuttle ride
3/31/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Colton M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
3/31/2026
Haley is a great leader - very appreciative of her.
LITTLE ROCK, AR
Daylan W|2025 Chevrolet Trax
Confirmed Service Customer
3/31/2026
Very friendly people and very helpful
HASKELL, AR
Greg E|2025 Chevrolet Trax
Confirmed Service Customer
3/31/2026
Fast and friendly
BISMARCK, AR
Alexus L|2025 Chevrolet Trax
Confirmed Service Customer
4/28/2026
Accommodation was nice, communication was great
MELVIN LAWRENCE
4/28/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
LITTLE ROCK, AR
Constantino C|2026 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/27/2026
Good as always
LITTLE ROCK, AR
Jacquelyn S|2025 Chevrolet Equinox
Confirmed Service Customer
7/7/2026
Friendly and timely
HEATHER ALLEN
7/8/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
LITTLE ROCK, AR
Venita R|2020 Chevrolet Blazer
Confirmed Service Customer
5/2/2026
I was sent a video of my car underneath which was very helpful and neat. It showed me every part that need fixing.
NORTH LITTLE ROCK, AR
Benjamin R|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
5/28/2026
Great fast experience 👌
HEATHER ALLEN
5/29/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
MAUMELLE, AR
Karliss C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/3/2026
Excellent customer service with a greeting, kept me updated on the status of service to my vehicle, provided options needed. This has been an reoccurring experience for the past two years. Love the consistency
ZACHARY NELSON
6/4/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Janet A|2025 Chevrolet Equinox
Confirmed Service Customer
6/9/2026
The young lady who assisted me was very professional and knowledgeable. Thank you,
HEATHER ALLEN
6/10/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Cecelia H|2021 GMC Yukon
Confirmed Service Customer
6/9/2026
Good experience
ZACHARY NELSON
6/10/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
BRINKLEY, AR
Jarvethia R|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/11/2026
Great service and Great customer service
HEATHER ALLEN
6/12/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Diana W|2024 Buick Encore GX
Confirmed Service Customer
7/2/2026
Dom our salesman was absolutely fabulous.
HEATHER ALLEN
7/6/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
BENTON, AR
Alice H|2022 GMC 1500 Sierra
Confirmed Service Customer
7/7/2026
Too much to type had a free detail top of car didn't get touched still crumbs and sticky
MELVIN LAWRENCE
7/7/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
LONSDALE, AR
Austin H|2026 Chevrolet Trailblazer
Confirmed Service Customer
7/9/2026
.
HEATHER ALLEN
7/10/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
HENSLEY, AR
Calvin L|2024 GMC Yukon XL 1500
Confirmed Service Customer
7/15/2026
It was great
MELVIN LAWRENCE
7/16/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
NORTH LITTLE ROCK, AR
Thelma M|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/3/2026
Anytime I've used the dealership I have been taken care of professionally.
HEATHER ALLEN
6/4/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LONOKE, AR
Gwendolyn G|2025 Chevrolet Trailblazer
Confirmed Service Customer
6/23/2026
Mr. Lawrence was very nice and checked on some concerns I had and looked into them and I am grateful!!!
MELVIN LAWRENCE
6/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Janessa J|2024 Chevrolet Trax
Confirmed Service Customer
6/23/2026
They were very nice and fast and informed me on everything on my vehicle
HEATHER ALLEN
6/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
NLR, AR
Stephanie R|2026 Chevrolet Equinox
Confirmed Service Customer
6/27/2026
Timely
CRYSTAL HARVEY
6/29/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
LITTLE ROCK, AR
Linda F|2019 Chevrolet Blazer
Confirmed Service Customer
6/29/2026
They take care of my car every time i go there and I appreciate it!
ZACHARY NELSON
6/30/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Robert B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/30/2026
Awesome.
ZACHARY NELSON
6/30/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
JOSEPH B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
7/3/2026
Had no problem
MICHAEL M
7/6/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LAKE CHARLES, LA
Kylia I|2026 Chevrolet Trax
Confirmed Service Customer
7/8/2026
Everything was excellent from the knowledge of my 2026 Trax to the customer service and service that was provided...
MELVIN LAWRENCE
7/9/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
NORTH LITTLE ROCK, AR
Lyndsey A|2023 Chevrolet Tahoe
Confirmed Service Customer
7/21/2026
I had to have an engine replacement due to failure of the oil cooler. I was given a very nice courtesy vehicle to drive while the repairs were being made. And the service department kept me updated throughout the entire process. Excellent customer service!!
HEATHER ALLEN
7/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
SHERWOOD, AR
Jessie P|2016 Chevrolet Impala
Confirmed Service Customer
7/21/2026
The young man Melvin I think thats who waited on me was very unprofessional after I gave him my keys to get my oil change ,I ask him to put plastic on my seat ,and he ask me what did I say ? In a tone that was rude I told him I didn’t want my seat smelling like oil & butt then Melvin said ,we always put plastic on seat I told him that’s not true I have to ask every 3 months
MELVIN LAWRENCE
7/22/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
LITTLE ROCK, AR
Debra M|2026 Chevrolet Trax
Confirmed Sales Customer
3/14/2026
They were very nice
N LITTLE ROCK, AR
Dorothy M|2014 Buick LaCrosse
Confirmed Service Customer
3/22/2026
Came in for a oil change. The wait was not long. Good timing
3/23/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
BRINKLEY, AR
Steven J|2024 Chevrolet Colorado
Confirmed Service Customer
4/4/2026
They were quick and friendly
MABELVALE, AR
Tammie W|2025 Chevrolet Trax
Confirmed Service Customer
4/4/2026
It was great
LITTLE ROCK, AR
Karla M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
4/27/2026
Very informed
ZACHARY NELSON
4/28/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
LITTLE ROCK, AR
Derrick H|2012 Chevrolet Camaro
Confirmed Service Customer
6/9/2026
The service advisor greeted me quickly and was very courteous and professional. The glove box was not installed after my last visit and he immediately installed it and I was on my way.
ZACHARY NELSON
6/10/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Jailyn P|2023 Chevrolet Blazer
Confirmed Service Customer
6/22/2026
Heather I believe was her name .. was very helpful!!
HEATHER ALLEN
6/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
LITTLE ROCK, AR
Joshua M|2022 GMC 1500 Sierra
Confirmed Service Customer
6/22/2026
Zach deserves the keys to the store
ZACHARY NELSON
6/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
THOMAS B|2026 Chevrolet Trax
Confirmed Sales Customer
7/3/2026
Easy purchase, very welcoming staff
KIELYN K
7/6/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
NORTH LITTLE ROCK, AR
Constantino C|2026 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/17/2026
Great like always always super friendly
ZACHARY NELSON
7/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Douglas D|2026 Chevrolet Traverse
Confirmed Service Customer
7/23/2026
Service was performed in a fast and professional manner. I pointed out a couple of small issues that were taken care of immediately.
HEATHER ALLEN
7/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
AMITY, AR
JUDY L|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/13/2026
We had bought a new truck earlier in the year and we really liked the service and the salesman (Charles). I decided to go ahead and buy another new truck and the service was really bad. We were told to be there at 9am. We stood in the lobby for quite a while waiting to talk to some one. The salesman didn't seem very knowledgeable, the sales manager was very rude to the point that I asked for my keys back so I could leave and they didn't give me my keys. I ended up buying the truck but it will be the last truck that I ever buy there.
CHARLES C
7/14/2026
Thank you for your feedback and for giving us the opportunity to earn your business again. We're glad your first experience with Charles was a positive one, but we're sorry your recent visit fell so far short of your expectations. We sincerely apologize for the long wait, the lack of communication, and the way your concerns were handled. This is not the level of service we strive to provide, and your feedback will be shared with our management team. We appreciate your business and hope you'll consider giving us the opportunity to earn back your trust in the future.
GURDON, AR
Danyai S|2026 Chevrolet Equinox
Confirmed Service Customer
7/20/2026
I didn't get my vehicle serviced on 7/17/26. I've been waiting on a part to come in. No one has contacted me to schedule an appointment to have the car fixed. I called and was told the part would be in at the end of week last week. The people are nice there but to get a brand new 2026 vehicle and it has issues already is not a good look.
ZACHARY NELSON
7/20/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
LITTLE ROCK, AR
Scott F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
4/27/2026
Fast Professional Friendly
ZACHARY NELSON
4/27/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
GREENBRIER, AR
Cody E|2025 GMC Sierra 2500 HD
Confirmed Service Customer
5/27/2026
Zach Nelson always gets us taken care of in service. Very prompt and professional.
LITTLE ROCK, AR
MATTHEW J|2026 Chevrolet Equinox
Confirmed Sales Customer
5/28/2026
Very professional and easy to deal with.
CHARLES C
5/29/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
SEARCY, AR
Bernita L|2015 GMC 1500 Sierra
Confirmed Service Customer
6/5/2026
Always a great and friendly experience.
CONWAY, AR
JERROD E|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/14/2026
Good
HUNTER H
6/15/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
DES ARC, AR
Katherine B|2025 Chevrolet Trax
Confirmed Service Customer
6/22/2026
Always an amazing service department.
HEATHER ALLEN
6/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
BRYANT, AR
Stanley N|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/26/2026
Mr Lawrence was very professional and thorough. I had a great experience
MELVIN LAWRENCE
6/29/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Kirit P|2025 Chevrolet Suburban 1500
Confirmed Service Customer
7/22/2026
Great service and very informative , extremely polite and helpful
ZACHARY NELSON
7/23/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
BRYANT, AR
WILLIE I|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/4/2026
Everything was done in a timely manner. Sales reps were very courteous and the explanation were explained perfectly. It was a pleasant experience.
KIELYN K
7/6/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
CONWAY, AR
Veronica T|2026 Chevrolet Equinox
Confirmed Service Customer
7/14/2026
Everything was Great
MELVIN LAWRENCE
7/14/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
MALVERN, AR
Wendy L|2026 GMC Sierra 1500
Confirmed Service Customer
7/20/2026
Charles was great
ZACHARY NELSON
7/21/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
KINGSLAND, AR
Emery L|2025 Chevrolet Colorado
Confirmed Service Customer
6/18/2026
I received informative and efficient service on my vehicle.
MELVIN LAWRENCE
6/19/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Kimberly B|2023 Chevrolet Blazer
Confirmed Service Customer
6/29/2026
It was smooth and easy
CRYSTAL HARVEY
6/30/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
LITTLE ROCK, AR
Lee B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/29/2026
Customer Service was punctual and prompt.
ZACHARY NELSON
6/30/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
LITTLE ROCK, AR
Lisa H|2021 GMC Yukon
Confirmed Service Customer
6/29/2026
Great evaluation and very informative. Great customer service
ZACHARY NELSON
6/30/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
SEARCY, AR
Shane R|2022 Chevrolet Suburban
Confirmed Service Customer
7/7/2026
Our family was visiting Children's Hospital from out of town and our 2022 Suburban shut down and would not start. Y'all were able to get us in and back on the road. Melvin was our service rep and he worked hard to get us in, taken care of, and even helped locate a rental vehicle when we thought we might need one. His service was exceptional. We are considering using this dealership for service when we need to make trips to Children's Hospital.
MELVIN LAWRENCE
7/8/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
midway, AR
Darren T|2023 Chevrolet Equinox
Confirmed Service Customer
6/18/2026
They were very helpful when our car broke down.
MELVIN LAWRENCE
6/19/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
ASHDOWN, AR
Maury W|2021 Chevrolet Equinox
Confirmed Service Customer
6/25/2026
Great customer service Outstanding support No issues
ZACHARY NELSON
6/25/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Shawn H|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
7/1/2026
Zach is an asset. The main reason I brought my car to this location. Don't sleep on Melvin either.
MELVIN LAWRENCE
7/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
ALEXANDER, AR
Lavetia J|2026 Chevrolet Trax
Confirmed Service Customer
7/1/2026
The work done on my car was fast and very well done. thanks and zet at customer service was very nice
ZACHARY NELSON
7/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
NORTH LITTLE ROCK, AR
Tina H|2022 Chevrolet Equinox
Confirmed Service Customer
7/17/2026
Great customer service. Quick turnaround time with repair of my vehicle.
MELVIN LAWRENCE
7/20/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
ALEXANDER, AR
Tj C|2020 Chevrolet Equinox
Confirmed Service Customer
7/18/2026
Mr. Melvin is not just extremely helpful but informative as well. Thank you for you diligence sir!
MELVIN LAWRENCE
7/20/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
DARRELL C|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
7/23/2026
Dear General Manager, I wanted to reach out to share our recent experience purchasing our new truck from Crain Chevrolet. While we are excited about the truck itself, the buying experience left us disappointed and concerned, and I felt it was important to bring these issues directly to your attention. Our experience honestly felt like two completely different experiences in one day. We arrived around 10:30 a.m. and met with Davin. Initially, he was friendly, personable, and very helpful. He answered our questions, showed us the duallys we were interested in, and put together rough trade estimates for our 2023 Camaro and 2007 Ram dually. We explained that we also wanted to test drive a Ram before making a decision, and he completely understood. We left feeling confident that we would likely return. After spending a couple of hours at another dealership, we decided we preferred the Chevrolet and came back to Crain to move forward. Unfortunately, that’s when the experience changed dramatically. The relaxed, helpful conversation from earlier in the day disappeared. Instead, the focus immediately shifted to getting paperwork signed. Throughout the process, Davin repeatedly said some variation of, “Here. Signature. Sign.” At least seven times before we had even finished discussing everything. Each time my husband tried to slow the conversation down or ask additional questions, it felt like the discussion immediately returned to obtaining signatures rather than ensuring we fully understood the purchase. What surprised us even more was that before I had even asked about negotiating, incentives, or discounts, we were repeatedly told there was absolutely nothing else that could be done on the price. There was no discussion or explanation, just a firm statement that nothing could change. When I asked about the military discount, we were told it was “only $500,” that it wouldn’t really make much of a difference, and that it was “more hassle than it’s worth.” The staff also appeared uncertain about how to process the discount or even access the necessary code. Then, after learning my husband’s monthly income, Davin immediately responded with, “Oh… so you got 100%.” Whether intended that way or not, it felt unnecessarily personal and judgmental, and it made us uncomfortable. The most significant concern, however, involved the information we were given regarding the fifth-wheel hitch. We specifically asked multiple times how the hitch transfer and installation would work once we returned home to Charlotte. We were repeatedly assured that Hendrix Chevrolet would install it under warranty, that Crain would cover the cost, and that all documentation explaining the process would be included in our closing paperwork and forwarded to the Chevrolet dealership in Charlotte. We confirmed this multiple times, including with the Sales Manager, because we wanted to be certain we understood exactly what would happen. Instead, nearly $2,000 was financed into our loan as an accessory charge. I questioned this multiple times during the paperwork because it didn’t seem to match what we had been told, but we were repeatedly reassured. Then, after spending more than seven hours at the dealership and literally as we were preparing to leave, we were suddenly told something entirely different: that we would receive a $2,000 check in the mail and could simply take the truck anywhere for the work. That was a completely different explanation than the one we had been given throughout the day. When we returned to my mother’s house, my husband researched the OEM fifth-wheel prep package himself and discovered that the information we had been given was simply inaccurate. The factory puck system cannot just be installed later under the factory warranty, nor is it something a dealership installs in its entirety after delivery. It is a factory-installed system that must be incorporated during manufacturing. Whether your staff was misinformed or simply communicated incorrect information, we made a significant financial decision based on information that was presented to us as fact. Had we known the truth from the beginning, it absolutely would have affected our decision-making process, and we would not have financed an additional $2,000 based on those representations. There were several other communication breakdowns throughout the day that added to our frustration. Davin left to pick up his child without properly handing our deal off to another salesperson. No one knew we needed assistance removing our hitch from the trade-in. No one knew we needed straps to secure it. Our old truck had already been moved to the back lot, and employees struggled to locate both keys for our new truck. He did not say bye, thank you, or really anything - he just left. After more than seven hours in the dealership, the overall process simply felt disorganized. I do want to recognize your finance manager, Jordan, who was honestly the bright spot of the experience. He took the time to listen, answered our questions respectfully, and I shared with him exactly how I was feeling by that point: misled, brushed aside, misinformed, and more like a transaction than a customer making one of the biggest financial purchases of our lives. Ultimately, that’s what this comes down to. We purchased the truck because we genuinely liked the truck, not because of the buying experience. The first half of our day earned stars. The second half left us questioning whether we were simply being rushed toward signatures instead of being guided through a major financial decision. When someone is making a purchase of this size… trust, consistency, and accurate information matter. Unfortunately, by the time we drove away, those were the very things we felt were missing. I appreciate you taking the time to read this. My intention isn’t simply to complain, but to ensure that these issues are addressed so future customers don’t walk away feeling the same way we did. I would also appreciate the opportunity to discuss the misinformation regarding the fifth-wheel prep package and the additional financing associated with it, as that remains our biggest concern. Thank you for your time, and I look forward to hearing from you.
DAVIN D
7/23/2026
Thank you for sharing your feedback with us. We sincerely appreciate you taking the time to let us know about your experience. While we're glad to hear that Jordan in our Finance Department provided you with a positive experience, we're disappointed to learn that the overall purchasing process did not meet your expectations. Your concerns regarding communication, the sales process, and the information provided about the fifth-wheel prep package and financing are matters we take very seriously. Please know that I will be forwarding your comments directly to our Sales Manager so he can review your concerns. A member of our management team will be reaching out to you personally to discuss your experience further and work toward addressing the issues you've raised. Thank you again for your honest feedback and for giving us the opportunity to improve. We appreciate your business and look forward to speaking with you soon!
MOUNT HOLLY, NC
Steven J|2024 Chevrolet Colorado
Confirmed Service Customer
7/23/2026
Did a great job in a timely manner
ZACHARY NELSON
7/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
MABELVALE, AR
Ashley A|2026 Chevrolet Equinox
Confirmed Service Customer
7/24/2026
service was fast and scheduling was easy
HEATHER ALLEN
7/24/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
BENTON, AR
Thelma M|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/24/2026
Overall, my experience was good other than the wait being longer than expected with a scheduled appointment.
HEATHER ALLEN
7/24/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (501) 246-7781 to discuss your concerns, as your satisfaction is of utmost importance to us.
LONOKE, AR
Lisa C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/21/2026
The person who helped me also reminded me about my engine filter and I appreciated that.
HEATHER ALLEN
7/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
LITTLE ROCK, AR
Polina T|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/21/2026
I can’t say enough good things about Heather at Crain Chevrolet. I had to go through the process of getting my engine replaced, along with dealing with a few other issues, and Heather made what could have been a very stressful situation as smooth as possible. From the very beginning, she was professional, knowledgeable, and truly cared about helping me. She kept me updated throughout the entire process, communicated clearly, and always made sure I knew what was going on. She went above and beyond to answer my questions, address my concerns, and make sure everything was handled the right way. It’s rare to find someone who takes that much pride in their work and genuinely looks out for their customers. Heather was fantastic to work with, and I’m extremely grateful for the time, effort, and care she put into helping me. Crain Chevrolet is lucky to have someone like her on their team. Thank you, Heather, for making a difficult situation a much better experience
HEATHER ALLEN
7/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
ALEXANDER, AR
Polina T|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/3/2026
I can’t say enough good things about Heather at Crain Chevrolet. I had to go through the process of getting my engine replaced, along with dealing with a few other issues, and Heather made what could have been a very stressful situation as smooth as possible. From the very beginning, she was professional, knowledgeable, and truly cared about helping me. She kept me updated throughout the entire process, communicated clearly, and always made sure I knew what was going on. She went above and beyond to answer my questions, address my concerns, and make sure everything was handled the right way. It’s rare to find someone who takes that much pride in their work and genuinely looks out for their customers. Heather was fantastic to work with, and I’m extremely grateful for the time, effort, and care she put into helping me. Crain Chevrolet is lucky to have someone like her on their team. Thank you, Heather, for making a difficult situation a much better experience!
HEATHER ALLEN
7/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet.
ALEXANDER, AR
Lee H|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
7/22/2026
Zach Nelson is also a pleasure to work with. He is very customer focused and customer friendly oriented. He’s helped me out a lot with my 2022 Silverado from the Catalytic Converter, Transmission, and to an accessory for my truck bed before we went out of town for a small vacation. I will keep coming back to him.
ZACHARY NELSON
7/22/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crain Chevrolet - Service.
SHERWOOD, AR